We want you to be happy with your shopping experience and our products. If for some reason you are not satisfied, please notify us at by phone or customerservice@xclusiveshoes.com within 7 days of receiving your order. When trying on your shoes for the first time, please note that most of the shoes we sell are designed to be worn with hose or stockings, not socks.  Please also realize that heel heights listed on our site are approximate - the same shoe in a different sizes may have slightly different heel heights to account for the arch of the foot over a different length.

Please note the following:

• Delivery times listed with each shipping method are only their estimated transit times.
• All returns require a Return Authorization Number before any credit will be given. For a Return Authorization number call us at 972-233-2900, Monday through Friday, 9:00 AM to 6:00 PM CDT, within seven (7) days of receiving your product. Once you receive an RA# you must return the product within 30 days.
  We will accept returns for credit or exchanges 
• All returned items must be unworn and in resalable condition.
• Only the original sale price and sales tax will be refunded. Shipping costs are non-refundable.
• On all exchanges, customer is responsible for costs associated with sending the returned items. You may use your choice of shipper to return your items.
• Returns for defective items will be reviewed on a case-by-case basis, but still require an RA number.
• Restocking fees up to 25% may apply if these return policies are not followed. Packages which are refused by the buyer and returned to us are subject to a 25% restocking fee. Packages which are marked refused but have been opened may not be accepted.